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. 2020 Jun 16;12(2):e13924. doi: 10.2196/13924

Table 3.

The intensity of discussion of consumer shopping behaviors.

Consumer behavior Participants, n (%) Mentions, mean (SD)
Paying for care 53 (98) 5.07 (3.53)
Seeking/comparing/knowing prices 53 (98) 5.22 (3.88)
Negotiating/arguing bills 45 (83) 3.33 (3.08)
Exhibiting self-advocacy/empowerment 48 (89) 4.52 (3.76)
Seeking value (eg, responding to incentives, using health savings) 54 (100) 6.48 (4.39)
Making trade-offs in decision-making 46 (85) 2.94 (2.37)
Factoring brand in provider or plan selection 12 (22) 0.44 (1.02)
Factoring cost in provider/plan/treatment selection 46 (85) 4.26 (3.86)
Price insensitivity 36 (67) 1.72 (1.78)