TABLE 1.
Number of consultant questions recorded in telemedicine visit during 1 month before and after COVID‐19 outbreak
| COVID‐19 | Smartphone message | Online consultant | Total | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Before | After | Before | After | After | Before | After | |||
| Disease evaluation | Related | Delay of lab test | 0 | 0 | 0 | 4 | 0 | 0 | 4 |
| Delay of colonoscopy | 0 | 1 | 0 | 6 | 1 | 0 | 8 | ||
| Non‐related | Preparation for lab test | 1 | 0 | 5 | 2 | 0 | 6 | 2 | |
| Check for lab results | 3 | 1 | 22 | 9 | 0 | 25 | 10 | ||
| Interpreting lab results | 3 | 0 | 51 | 25 | 15 | 54 | 40 | ||
| Medication | |||||||||
| IFX | Related | Delay of IFX infusion | 0 | 12 | 0 | 17 | 3 | 0 | 32 |
| Non‐related | Make an appointment for infusion | 30 | 39 | 52 | 57 | 0 | 82 | 96 | |
| Policy about reimbursement | 32 | 34 | 65 | 24 | 0 | 97 | 58 | ||
| Others | 48 | 9 | 253 | 18 | 6 | 301 | 33 | ||
| Others | Related | Limited access to MTX injection | 0 | 1 | 0 | 4 | 2 | 0 | 7 |
| Alternative purchase approach | 0 | 8 | 0 | 71 | 37 | 0 | 116 | ||
| Drug withdrawal due to outbreak | 0 | 0 | 0 | 2 | 1 | 0 | 3 | ||
| Non‐related | Time of drug withdrawal | 0 | 0 | 2 | 1 | 5 | 2 | 6 | |
| Way of using drugs | 7 | 0 | 3 | 8 | 18 | 10 | 26 | ||
| Adverse events | 2 | 0 | 1 | 4 | 5 | 3 | 9 | ||
| Disease flare | Related | Selective surgery | 0 | 0 | 0 | 6 | 0 | 0 | 6 |
| Non‐related | Flare | 6 | 4 | 26 | 15 | 40 | 32 | 59 | |
| Emergency Operation | 0 | 0 | 0 | 2 | 1 | 0 | 3 | ||
| Hospitalization | 0 | 0 | 0 | 1 | 0 | 0 | 1 | ||
| Self‐management | Non‐related | Diet | 0 | 0 | 2 | 3 | 1 | 2 | 4 |
| Non‐related | Pregnancy/fertility | 0 | 0 | 1 | 3 | 2 | 1 | 5 | |
| Hospital visit | Related | Opening hours of IBD clinic | 0 | 7 | 0 | 13 | 2 | 0 | 22 |
| Self‐protection during hospital visit | 0 | 2 | 0 | 1 | 0 | 0 | 3 | ||
| Online clinic consulting | 0 | 0 | 0 | 5 | 2 | 0 | 7 | ||
| Non‐related | Appointment of hospitalization | 7 | 0 | 8 | 8 | 0 | 15 | 8 | |
| Visiting flow | 10 | 2 | 58 | 10 | 0 | 68 | 12 | ||
| Respiratory symptoms | Related | Cough | 0 | 1 | 0 | 0 | 0 | 0 | 1 |
| Fever | 1 | 0 | 4 | 5 | 3 | 5 | 8 | ||
| Chest tightness | 0 | 0 | 0 | 2 | 1 | 0 | 3 | ||
| Rhinorrhea, sore throat | 0 | 0 | 2 | 1 | 0 | 2 | 1 | ||
| Travel | Related | Public transport | 0 | 2 | 0 | 1 | 1 | 0 | 4 |
| Self‐protection | 0 | 1 | 0 | 4 | 0 | 0 | 5 | ||
| Non‐related | 2 | 0 | 8 | 3 | 0 | 10 | 3 | ||
| Others | Non‐related | Insurance | 6 | 0 | 27 | 2 | 1 | 33 | 3 |
| Total | 158 | 124 | 590 | 337 | 147 | 748 | 608 | ||
IFX, infliximab; MTX, methotrexate.