Table 6.
Final predictor variables of net overall patient satisfaction in BLSH, Addis Ababa, Ethiopia, December 2015 (N = 398).
| Variables (categories) | Unstandardized B-coefficient | 95% confidence interval | p value | |
|---|---|---|---|---|
| Lower B | Upper B | |||
| Age | ||||
| ≤35.5 years | — | |||
| >35.5 years | 0.05 | 0.662 | ||
|
| ||||
| Presence of caretaker | ||||
| No | — | |||
| Yes | 0.00 | 0.975 | ||
|
| ||||
| Marital status | ||||
| Single | 0.141 | 0.079 | 1.625 | |
| Married | 0.091 | 0.072 | 1.253 | |
| Divorced | 0.034 | 0.015 | 1.139 | |
| Widowed | 0.044 | 0.021 | 1.027 | |
|
| ||||
| Services utilization-related information | ||||
| Information services | 0.902 | 0.653 | 1.152 | |
| Admitting processes | 1.147 | 0.922 | 1.373 | |
| Waiting time | 0.978 | 0.786 | 1.169 | |
| Visiting hours | 0.872 | 0.608 | 1.135 | |
| Signboards | 1.039 | 0.815 | 1.263 | |
|
| ||||
| Patient and health care provider interaction | ||||
| Nursing care | 1.157 | 0.919 | 1.395 | |
| Physician service | 1.423 | 1.164 | 1.682 | <0.001∗∗ |
| Health education | 1.006 | 0.811 | 1.201 | |
| Laboratory and radiology services | 0.706 | 0.478 | 0.935 | <0.001∗∗ |
| Pain management | 1.379 | 1.141 | 1.617 | <0.001∗∗ |
| Inpatient pharmacy services | 2.311 | 2.118 | 2.504 | <0.001∗∗ |
|
| ||||
| Facility-related information | ||||
| Toilet cleanliness | 1.500 | 1.300 | 1.700 | <0.001∗∗ |
| Ward cleanliness | 1.233 | 0.946 | 1.52 | |
| Room accommodation | 1.311 | 1.043 | 1.58 | <0.001∗∗ |
| Bed cleanliness | 1.225 | 0.92 | 1.529 | |
| Dietary service | 1.211 | 1.008 | 1.413 | <0.001∗∗ |
∗∗Variables having p value <0.001 and found to be strong predictors of the final model.