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. 2020 Aug 23;89:101894. doi: 10.1016/j.jairtraman.2020.101894

Table 2.

Results of EFA analysis on airline crisis management capability.

Coordination/Integration Management and Learning Command/Information Assurance
  • ●

    Internal coordination for emergency management.

 .802
  • ●

    Feedback and review of plan.

 .798
  • ●

    Timely communication with relevant parties.

 .793
  • ●

    Coordination with government agencies.

 .792
  • ●

    Coordination with company partners.

 .752
  • ●

    Communication with the media.

 .739
  • ●

    Retain complete crisis management related data for further use

 .816
  • ●

    Learning and improving from the crisis experience

 .751
  • ●

    Regular crisis management training programs and exercises.

 .734
  • ●

    Referring to similar crisis from other airlines, learning and improving for a better crisis management capability.

 .733
  • ●

    Personnel scheduling and logistic support.

 .696
  • ●

    Response and action under complicated situations, governmental pressure and partners.

 .646
  • ●

    Clear lines of authority and sufficient authorization from top management.

 .763
  • ●

    Information flow is clear and unblocked.

 .763
  • ●

    Information disclosed is transparent, complete, accurate and consistent.

 .754
  • ●

    Responsibilities and accountabilities of top managers and crisis response management team.

 .730
  • ●

    Prompt and timely disclosure of information.

 .717
  • ●

    Airline service staff are reliable, providing safety air transport service for passengers.

 .904
  • ●

    Airline service staff has full authorization from airline, providing qualified air transport service politely.

 .836
Accumulated Variance Explained 27.585 49.980 69.570 78.336

*Note: Results of EFA was generated from principal component analysis with rotated Varimax, accumulated variance explained had reached 78.336%; meanwhile, Kaiser-Meyer-Olkin 0.953, Bartlett test 15058.542, df = 171, sig. = .000.