Table 2.
Description of patient demographics and report of their experiences with the health care delivery system (composite ratings)
| Customer service | Physician communication | Getting care quickly | Getting needed care | Getting needed prescription drugs | |
|---|---|---|---|---|---|
| No. analyzed n (%) | 3965 (39.1) | 7962 (75.8) | 7,290 (71.9) | 8,534 (84.1) | 8,265 (81.5) |
| Mean score (± SD) | 83.6 (26.2) | 87.6 (17.5) | 83.3 (23.8) | 89.2 (20.6) | 89.4 (23.2) |
| Total n (%) | 62.4 (2475) | 65.4 (5028) | 58.9 (4296) | 70.2 (5993) | 76.5 (6319) |
| Race/ethnicity | |||||
| Non-Hispanic white | 76.50 (± 1.47) | 88.57 (± 0.65) | 83.04 (± 0.90) | 88.09 (± 0.76) | 89.59 (± 0.84) |
| Non-Hispanic black | 74.12 (± 2.05) | 88.85 (± 0.95) | 80.26 (± 1.34) | 85.83 (± 1.09) | 85.76 (± 1.21) |
| Hispanic | 73.54 (± 2.08) | 88.53 (± 1.01) | 82.06 (± 1.39) | 84.76 (± 1.13) | 87.56 (± 1.26) |
| Asian | 76.69 (± 2.67) | 89.48 (± 1.18) | 78.29 (± 1.62) | 86.74 (± 1.32) | 87.92 (± 1.49) |
| Age at survey | |||||
| 65–70 | 76.84 (± 1.68) | 88.73 (± 0.77) | 80.67 (± 1.06) | 85.73 (± 0.89) | 86.24 (± 0.99) |
| 70–75 | 75.63 (± 1.69) | 88.90 (± 0.76) | 80.65 (± 1.05) | 85.91 (± 0.88) | 86.51 (± 0.97) |
| 75–80 | 76.68 (± 1.74) | 88.21 (± 0.79) | 80.41 (± 1.10) | 87.00 (± 0.91) | 87.36 (± 1.01) |
| 80–85 | 74.20 (± 1.96) | 89.47 (± 0.88) | 81.27 (± 1.22) | 87.11 (± 1.00) | 89.15 (± 1.12) |
| 85 or older | 72.72 (± 2.40) | 88.99 (± 1.08) | 81.56 (± 1.48) | 86.03 (± 1.21) | 89.27 (± 1.36) |
| Marital status | |||||
| Unmarried | 76.38 (± 1.57) | 89.02 (± 0.69) | 81.30 (± 0.95) | 86.16 (± 0.80) | 87.56 (± 0.89) |
| Married | 77.57 (± 1.67) | 89.87 (± 0.74) | 80.90 (± 1.01) | 87.83 (± 0.85) | 88.47 (± 0.95) |
| Unknown | 71.69 (± 2.24) | 87.69 (± 1.08) | 80.53 (± 1.51) | 85.09 (± 1.22) | 87.09 (± 1.36) |
| Census tract poverty | |||||
| 0% to < 5% poverty | 75.72 (± 1.66) | 88.81 (± 0.76) | 82.14 (± 1.05) | 86.62 (± 0.86) | 86.77 (± 0.97) |
| 5% to < 10% poverty | 75.38 (± 1.64) | 88.93 (± 0.75) | 81.65 (± 1.04) | 86.73 (± 0.85) | 87.55 (± 0.95) |
| 10% to < 20% poverty | 74.73 (± 1.64) | 88.73 (± 0.75) | 81.37 (± 1.03) | 86.15 (± 0.86) | 87.43 (± 0.95) |
| 20% to 100% poverty | 75.02 (± 1.72) | 88.59 (± 0.79) | 82.15 (± 1.09) | 86.10 (± 0.91) | 87.05 (± 1.00) |
| Missing | 75.21 (± 3.92) | 89.23 (± 1.71) | 77.25 (± 2.35) | 86.18 (± 2.01) | 89.73 (± 2.21) |
| Education level | |||||
| High school or less | 76.46 (± 1.53) | 88.91 (± 0.68) | 89.89 (± 1.09) | 87.68 (± 0.79) | 87.87 (± 0.87) |
| College and higher | 73.79 (± 1.61) | 87.79 (± 0.74) | 81.10 (± 1.02) | 85.52 (± 0.84) | 87.32 (± 0.94) |
| Missing | 75.39 (± 2.37) | 89.89 (± 1.09) | 79.18 (± 1.49) | 85.87 (± 1.26) | 87.94 (± 1.41) |
| Region | |||||
| West | 77.03 (± 1.55) | 87.92 (± 0.70) | 79.08 (± 0.96) | 84.54 (± 0.81) | 89.40 (± 0.89) |
| Midwest | 76.55 (± 2.38) | 89.11 (± 1.03) | 82.19 (± 1.41) | 87.64 (± 1.16) | 87.39 (± 1.29) |
| Northeast | 71.48 (± 1.81) | 88.81 (± 0.83) | 81.38 (± 1.15) | 86.16 (± 0.95) | 86.35 (± 1.07) |
| South | 75.78 (± 1.81) | 89.60 (± 0.84) | 81.00 (± 1.16) | 87.08 (± 0.96) | 87.69 (± 1.07) |
| Medicare type | |||||
| FFS onlya | 74.04 (± 1.86) | 87.90 (± 0.82) | 83.09 (± 1.13) | 89.84 (± 0.93) | 90.53 (± 1.05) |
| FFS PDP | 68.45 (± 2.87) | 90.48 (± 0.94) | 79.64 (± 1.29) | 84.91 (± 1.13) | 86.58 (± 1.19) |
| MA only | 80.42 (± 1.59) | 87.02 (± 0.77) | 80.60 (± 1.05) | 87.21 (± 0.87) | 84.23 (± 0.98) |
| MA PDP | 77.93 (± 1.91) | 90.04 (± 0.90) | 80.31 (± 1.22) | 83.46 (± 1.07) | 89.49 (± 1.12) |
| Count of comorbidities | |||||
| 0 | 76.37 (± 1.54) | 89.32 (± 0.67) | 80.69 (± 0.92) | 86.97 (± 0.77) | 90.02 (± 0.85) |
| 1 | 75.89 (± 1.79) | 89.89 (± 0.82) | 81.04 (± 1.13) | 87.19 (± 0.95) | 85.97 (± 1.05) |
| 2 + | 73.38 (± 2.36) | 87.36 (± 1.14) | 81.01 (± 1.56) | 84.91 (± 1.31) | 87.13 (± 1.46) |
Bolded means are significant at p < 0.05
a
Fee-for-service (FFS) and Medicare Advantage (MA) with and without part D coverage