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. 2020 Aug 11;22(8):e17186. doi: 10.2196/17186

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©Arriel Benis, Refael Barak Barkan, Tomer Sela, Nissim Harel. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 11.08.2020.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. The complete bibliographic information, a link to the original publication on http://www.jmir.org/, as well as this copyright and license information must be included.

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Communication pattern changes for patients having a high volume of electronic contacts over the health management organization website.