Table 1.

Gradient reformulation and ranges of values related to each resource consumption level.

Characteristic		Gradient reformulation
		N/Aa	No (very small)	Small	Small to moderate	Moderate	Moderate to large	Large
Contact with health care provider
	Physician consultation	N/A	0	1-7	8-19	20-28	29-51	52+
	Nurse consultation	N/A	0	1-3	4-5	6-8	9-14	15+
	Hospitalization	N/A	0	1	2	3	4-5	6+
	EDb visit	N/A	0	1	2	3	4	5+
Scheduling an appointment
	Face-to-face at clinic	N/A	0	1	2	3-4	5-8	9+
	Call to clinic or call center	N/A	0	1-2	3-5	6-9	10-15	16+
	Smartphone app	N/A	0	1	2	3-4	5-8	9+
	Internet website	N/A	0	1	2-3	4-6	7-10	11+
Nonqueue request
	Online	N/A	0	1-3	4-12	13-24	25-45	46+
	Offline that must be done online	N/A	0	1-17	18-44	45-74	75-113	114+
	Offline	N/A	0	1-17	18-44	45-74	75-113	114+
Pharmacy
	Overall recorded visits	N/A	0	1-4	5-12	13-26	27-42	43+
SMSc for prescription renewal
	Proposition sent by HMOd to patient	N/A	0	1	2	3	4	5+
	Approval sent by patient to HMO	N/A	0	1	2	3	4	5+

^aN/A: not applicable.

^bED: emergency department.

^cSMS: short message service.

^dHMO: health management organization.