Table 2.
Patient responses by PREMa items (N=666).
| Patient response | n (%) | ||
| Access to care: last visit |
|
||
|
|
Health care setting |
|
|
|
|
|
GPb | 278 (41.7) |
|
|
|
Public specialist | 316 (47.4) |
|
|
|
Private specialist | 72 (10.8) |
|
|
Type of HCPc |
|
|
|
|
|
GP | 278 (41.7) |
|
|
|
Specialist | 360 (54.1) |
|
|
|
Nurse/other HCP | 28 (4.2) |
|
|
Time of last visit |
|
|
|
|
|
In the last 30 days | 277 (41.6) |
|
|
|
Between 1 and 3 months ago | 180 (27.0) |
|
|
|
Between 3 and 6 months ago | 95 (14.3) |
|
|
|
Between 6 and 12 months ago | 114 (17.1) |
| Access to care: unmet medical needs |
|
||
|
|
Missed visit due to travel burden |
|
|
|
|
|
No | 506 (76.0) |
|
|
|
Yes | 147 (22.1) |
|
|
|
Missingd | 13 (2.0) |
|
|
Missed visit due to cost burden |
|
|
|
|
|
No | 534 (80.2) |
|
|
|
Yes | 120 (18.0) |
|
|
|
Missing | 12 (1.8) |
|
|
Missed intervention due to cost burden |
|
|
|
|
|
No | 559 (83.9) |
|
|
|
Yes | 99 (14.9) |
|
|
|
Missing | 8 (1.2) |
|
|
Missed medication due to cost burden |
|
|
|
|
|
No | 508 (76.3) |
|
|
|
Yes | 148 (22.2) |
|
|
|
Missing | 10 (1.5) |
| Access to care: waiting times |
|
||
|
|
Problem with waiting to be seen on the day of consultation |
|
|
|
|
|
No | 487 (73.1) |
|
|
|
Yes | 179 (26.9) |
|
|
Problem with waiting for appointment |
|
|
|
|
|
No | 564 (84.7) |
|
|
|
Yes | 102 (15.3) |
| Patient experiences |
|
||
|
|
Doctor spending enough time with patient in consultation |
|
|
|
|
|
Yes, definitely | 427 (64.1) |
|
|
|
Yes, to some extent | 160 (24.0) |
|
|
|
No, not really | 57 (8.6) |
|
|
|
Definitely not | 17 (2.6) |
|
|
|
Missing | 5 (0.8) |
|
|
Doctor providing easy to understand explanations |
|
|
|
|
|
Yes, definitely | 459 (68.9) |
|
|
|
Yes, to some extent | 166 (24.9) |
|
|
|
No, not really | 27 (4.1) |
|
|
|
Definitely not | 12 (1.8) |
|
|
|
Missing | 2 (0.3) |
|
|
Doctor giving opportunity to ask questions or raise concerns |
|
|
|
|
|
Yes, definitely | 414 (62.2) |
|
|
|
Yes, to some extent | 164 (24.6) |
|
|
|
No, not really | 63 (9.5) |
|
|
|
Definitely not | 15 (2.3) |
|
|
|
Missing | 10 (1.5) |
|
|
Doctor involving patient in decisions about care and treatment |
|
|
|
|
|
Yes, definitely | 338 (50.8) |
|
|
|
Yes, to some extent | 195 (29.3) |
|
|
|
No, not really | 77 (11.6) |
|
|
|
Definitely not | 19 (2.9) |
|
|
|
Missing | 37 (5.6) |
|
|
Overall quality of the visit |
|
|
|
|
|
Poor | 19 (2.9) |
|
|
|
Fair | 60 (9.0) |
|
|
|
Good | 186 (27.9) |
|
|
|
Very good | 205 (30.8) |
|
|
|
Excellent | 193 (29.0) |
|
|
|
Missing | 3 (0.5) |
aPREM: OECD-proposed set of questions on Patients’ Experiences with Ambulatory Care.
bGP: general practitioner.
cHCP: health care professional.
dMissing: missing responses/do not know/do not want to answer.