Figure 2.

Difference in mean scores among patients/family members, public, and health professionals. Patients/family members are the reference group. The distance between each value represents the difference in mean scores between groups (patients/family members—health professionals; patients/family members—public). For example, patients/family members rated chest pain higher than health professionals (mean score difference of 0.45). Health professionals rated fever higher than patients/family members (mean score difference of –0.27). diff = difference, HAI = hospital-acquired infection.