Table 5.
Re-description of the originally proposed management practices scorecard based on EFA results.
| Areas | Sub-Areas | ID | Item | New Groupings |
|---|---|---|---|---|
| 1. Community/Client Engagement | 1.1. Community outreach | S1 | Outreach | Dropped |
| S2 | Household visit | Dropped | ||
| 1.2. Community trust and satisfaction | S3 | Listening and responding to client feedback | Dropped | |
| 1.3. Client recruitment/retention | S4 | Patient recruitment and retention activities | Dropped | |
| 2. Stakeholder Engagement | 2.1. Engagement with Community Leaders | S5 | Meetings with community leaders | A. Stakeholder engagement |
| S6 | Request to community leaders | |||
| S7 | Activities to encourage support from community leaders | B. Community incentive/trust | ||
| 2.2. Supervisor engagement | S8 | Meetings with supervisors | A. Stakeholder engagement | |
| S9 | Request to supervisors | Dropped | ||
| 3. Staff management | 3.1. Management of staff and working environment | S10 | Staff involvement in bonus decision | Dropped |
| S11 | Team work building | Dropped | ||
| S12 | Efforts to improve staff working environment | Dropped | ||
| 3.2. Staff communication | S13 | Feedback to OIC | Dropped | |
| S14 | Responses from OIC to feedback | A. Stakeholder engagement | ||
| S15 | Open communication | Dropped | ||
| 3.3. Recognition, Rewarding and punishment of staff | S16 | PBF bonus allocation | Dropped | |
| S17 | Rewarding of high-performing staff | Dropped | ||
| S18 | Addressing low-performing staff | D. Performance management | ||
| 4. Planning and Target Setting | 4.1. Planning | S19 | Business plan update | C. Update of plan and target |
| S20 | Business plan content | Dropped | ||
| S21 | Staff attention to business plan | E. Staff attention to plan, target, and performance | ||
| 4.2. Target setting | S22 | Target update | C. Update of plan and target | |
| S23 | Setting stretch/achievable targets | D. Performance management | ||
| S24 | Staff attention to targets | E. Staff attention to plan, target, and performance | ||
| 5. Performance Management | 5.1. Performance tracking | S25 | Visualization of performance data | Dropped |
| S26 | Staff attention to performance | E. Staff attention to plan, target, and performance | ||
| 5.2. Performance review | S27 | Regular performance review meeting | Dropped | |
| S28 | Performance review discussions | D. Performance management | ||
| 6. Use of funds and financial management | 6.1. Use of funds | S29 | Drug management | F. Drugs and financial management |
| S30 | Use of PBF funds to attract patient and build trust | B. Community incentive/trust | ||
| 6.2. Financial Management | S31 | Financial record update | F. Drugs and financial management | |
| S32 | Financial record content |