Table 1.
Detailed list of informants.
| Informants | Job title | Gender | Education level | Age range | Number of years working for ABC |
|---|---|---|---|---|---|
| Executive level | |||||
| 1 | Founder and owner | M | Secondary/high school | 45–59 | 21 |
| 2 | General manager (ABC-R) | M | Secondary/high school | 45–59 | 10 |
| 3 | Service manager(ABC-R) | F | Secondary/high school | 35–44 | 14 |
| 4 | Store manager (ABC-F1) | F | Secondary/high school | 35–44 | 3 |
| 5 | Store manager (ABC-F2) | F | Secondary/high school | 35–44 | 8 |
| Supervisory level | |||||
| 6 | Service leader (dining lobby, ABC-R) | F | Secondary/high school | 35–44 | 9 |
| 7 | Service leader (private dining room, ABC-R) | F | Secondary/high school | 35–44 | 8 |
| General level | |||||
| 8 | Reception attendant (ABC-R) | F | Secondary/high school | 25–34 | 2 |
| 9 | Service attendant (ABC-R) | F | Secondary/high school | 35–44 | 0.5 |
| 10 | Service attendant (ABC-R) | F | Secondary/high school | 35–44 | 2 |
| 11 | Cook (ABC-F1) | F | Less than secondary/high school | 45–59 | 1 |
| 12 | Service attendant (ABC-F1) | F | Secondary/high school | 45–59 | 9 |
| 13 | Service attendant (ABC-F2) | F | Less than secondary/high school | 25–34 | 4 |
| 14 | Service attendant (ABC-F2) | F | Less than secondary/high school | 35–44 | 3 |
Note: ABC-R refers to the full-service restaurant. ABC-F1 refers to fast-food store 1 and ABC-F2 refers to fast-food store 2.