Table 1.

Profile of the studied sample.

Gender		Position
		CEO/Owner	27.2 %
Male	60.5 %	Director	38.7 %
Female	38.5 %	Department/Section manager	13.6 %
Others/Prefer not to say	1%	Head of Reservations	9.1 %
		Other senior role (e.g. Operations Manager)	11.5 %

Highest level of education achieved		Hotel rating
Primary-Secondary	4.9 %	Hostel/Aparthotel	8.5 %
Vocational training	16.5 %	1 or 2 stars	20.0 %
University degree	49.5 %	3 stars	16.2 %
Master or superior	28.2 %	4 stars	37.7 %
Others	1%	5 stars and above	17.7 %

Number of rooms		Number of employees
Less than 20	25.2 %
21−40	11.6 %	Less than 10	31.3%
41−80	15.1 %	11−49	23.0%
81−120	17.1 %	50−249	21.4%
21−200	11.6 %	250+	24.3 %
More than 200	19.4 %

Affiliation with a chain		Geographical scope of business operations
		Operates only in Spain	55.0 %
Yes	51 %	Operates in Spain and Portugal	2.9 %
No	49 %	International scope of operations (3 countries or more)	42.1 %

Person/Department in charge of CSR		Person/Department in charge of Crisis Management
Yes, dedicated post/unit	17.5 %	Yes, dedicated post/unit	8.7 %
Yes, but not a dedicated post	64.6 %	Yes, but not a dedicated post	75.1 %
No/I do not know	17.9 %	No/I do not know	16.2 %

Tenure		Work experience in the Hospitality industry
Less than a year	8.7 %	Less than a year	0.8 %
1−3 years	21.5 %	1−3 years	4.5 %
4−10 years	31.8 %	4−10 years	19.8 %
More than 10 years	38.0 %	More than 10 years	74.9 %