| Organisational response to COVID-19 (Future Actions) | ||
|---|---|---|
| FUT1 | The layout of the hotel spaces (lobby, common areas, restaurant …) will be modified to guarantee the social distance between people | Own elaboration based on interviews |
| FUT2 | Clients' health will be monitored regularly during their stay at the hotel | |
| FUT3 | New cleaning and disinfection protocols will be implemented | |
| FUT4 | New food preparation and serving protocols will be implemented | |
| FUT5 | More active measures for the use of contactless digital technologies (digital keys, digital payment, mobile payment, digital interactions, etc.) will be launched. | |
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