Table 2.
Descriptive statistics, reliability and validity assessment.
| Mean | Standard deviation | Cronbach's Alpha | Composite reliability | Average variance extracted | AI-enabled service experience | AI-enabled service quality | Perceived convenience | Perceived sacrifice | Personalisation | Relationship commitment | Trust | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AI-enabled | 5.25 | 1.24 | ||||||||||
| service experience | 0.89 | 0.91 | 0.64 | 0.80 | ||||||||
| AI-enabled service | 5.67 | 1.22 | 0.75 | 0.87 | 0.78 | 0.06 | 0.88 | |||||
| Perceived convenience | 4.89 | 1.45 | 0.72 | 0.84 | 0.72 | 0.21 | 0.06 | 0.85 | ||||
| Perceived sacrifice | 3.56 | 1.02 | 0.81 | 0.87 | 0.64 | −0.15 | 0.30 | 0.23 | 0.80 | |||
| Personalisation | 6.02 | 1.67 | 0.74 | 0.87 | 0.77 | 0.16 | 0.20 | 0.17 | 0.33 | 0.88 | ||
| Relationship commitment | 5.87 | 1.35 | 0.84 | 0.90 | 0.76 | 0.12 | 0.23 | 0.05 | 0.21 | 0.16 | 0.87 | |
| Trust | 5.37 | 1.11 | 0.89 | 0.92 | 0.70 | 0.25 | −0.09 | 0.31 | −0.11 | 0.24 | 0.05 | 0.83 |