Table 3.

Heterotrait-monotrait ratio.

	AI- enabled service experience	AI-enabled service quality	Perceived convenience	Perceived sacrifice	Personalisation	Relationship Trust commitment
AI-enabled service experience
AI-enabled service quality	0.12
Perceived convenience	0.28	0.11
Perceived sacrifice	0.17	0.39	0.34
Personalisation	0.20	0.28	0.32	0.43
Relationship commitment	0.13	0.29	0.09	0.25	0.21
Trust	0.51	0.11	0.41	0.13	0.31	0.07