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. 2020 Sep 4;89:101917. doi: 10.1016/j.jairtraman.2020.101917

Table 1.

Level of Service (LOS) as transcribed by IATA in the form of a quality of service scale.

Level Level of Service Flow Delay Confort
A Excellent Free None Excellent
B High Stable Very Few High
C Good Stable Acceptable Good
D Adequate Unstable Passable Adequate
E Inadequate Unstable Unacceptable Inadequate