Table 1.
Patient experience sentiment raw scores by racial and ethnic group from 2013 to 2016.
| Race and year | Tweets, n | Sentiment, mean (SD) | |||
| White |
|
|
|||
|
|
2013 | 109,656 | –0.043 (0.478) | ||
|
|
2014 | 89,540 | –0.018 (0.478) | ||
|
|
2015 | 63,459 | –0.004 (0.480) | ||
|
|
2016 | 58,079 | –0.005 (0.481) | ||
| Black |
|
|
|||
|
|
2013 | 5552 | –0.087 (0.478) | ||
|
|
2014 | 5121 | 0.004 (0.489) | ||
|
|
2015 | 3216 | –0.036 (0.484) | ||
|
|
2016 | 2766 | –0.024 (0.492) | ||
|
Hispanic/Latino
|
|
|
|||
|
|
2013 | 12,825 | –0.094 (0.487) | ||
|
|
2014 | 9495 | –0.069 (0.491) | ||
|
|
2015 | 6254 | –0.037 (0.490) | ||
|
|
2016 | 5654 | –0.038 (0.492) | ||
| Asian/Pacific Islander |
|
|
|||
|
|
2013 | 5734 | –0.092 (0.478) | ||
|
|
2014 | 4797 | –0.059 (0.480) | ||
|
|
2015 | 3949 | –0.056 (0.500) | ||
|
|
2016 | 3708 | –0.033 (0.484) | ||
| American Indian/Alaskan Native |
|
|
|||
|
|
2013 | 310 | –0.154 (0.456) | ||
|
|
2014 | 304 | –0.085 (0.477) | ||
|
|
2015 | 258 | –0.078 (0.465) | ||
|
|
2016 | 238 | –0.034 (0.485) | ||