Table 2.

Themes and subthemes generated from focus group discussions with women in an informal settlement in Embakasi North

Choice of health facility	Themes	Subthemes
		Facilitators	Barriers
Private health facilities	Perceived quality of care	Good interpersonal treatment at the health facility	Shortage of specialist doctors
	Good quality clinical and non-clinical services	Poor quality clinical services
	Financial access to healthcare at the facility	Free maternity services policy
	Physical amenities at health facility		Poor physical amenities at low-cost private health facilities
Public health facilities	Perceived quality of care	Availability of physical amenities (medical equipment for caesarean section and neonatal complications)	Poor quality clinical services
	Early referral for delivery to public maternity during ANC	Security of newborns
		Mistreatment of women during delivery
		Use of unsupervised trainee doctors at tertiary health facilities
			Inadequate staffing at health facilities
	Financial access to healthcare		The free maternity policy
	Physical amenities		Poor physical amenities at public health facilities
	The 2017 health workers’ strike		Acted as a barrier to the choice of public health facilities

ANC, antenatal care.