Table 3.

Summary of implementation issues and deviations from protocol.

Session	Duration	N	Technical events	Other notable events	Deviations from protocol
1 (face to face)	100 min	6	None		Free sharing time happened naturally, without being ‘announced’
2 (online)	72 min	9	•Low sound quality	•Phone use in car •Late comers
3 (online)	85 min	7	•Screen sharing failed first video(pp only heard audio)	Facilitator felt more like a ‘teaching’ role and had to get participants to talk. The facilitator had to initiate the free sharing time.
4 (face to face)	97 min	4		•Late arrival •Small number participants	Task not completed as intended but good discussion. Free sharing time at start of sessions as waiting for 4th participant to arrive (20 min)
5 (online)	85 min	7	•Low sound quality few participants	•Background distractions •One participant half in camera •One couple far away on screen
6 (online)	71 min	8	•Frozen screen (40 s)	•Participant battery died on phone. •Participant face not visible (phone to ear)
7 (online)	70 min	7	•Feedback which lasted a few minutes
8(face to face)	91 min	4	None		Minimal deviations but focus of task adapted to suit participants' wishes