Table 1.

Overview of the quality indicators measured in a QIQ (quick investigation of quality) survey based on 393 family planning service consultations, Lao PDR.

		Facility audit	Observation	Client exit interview
Access
26	Physical access	x		x
27	Economical access			x
Choice of methods
4	Provider discusses with client which method she would prefer			x
16	Client receives het choice of method			x
18	Facility has all methods available; no stock-outs	x
Information given
5	Provider mentions HIV/AIDS		x	x
6	Provider discussed dual method use		x	x
8	Provider tailors key information to the particular needs of specific client			x
9	Provider gives accurate information on the method accepted		x	x
10	Provider gives instructions on when to return		x	x
Technical competence
11	Provider follows infection control procedures outlined in guidelines		x
12	Provider identifies contraindications consistent with guidelines		x
13	Provider performs clinical procedures according to guidelines		x
19	Facility has basic items needed for delivery of methods available	x
22	Facility has received a supervisory visit in past six months	x
23	Facility has adequate storage of contraceptives and medicines	x
24	Facility has state-of-the-art clinical guidelines	x
Interpersonal relationship
1	Provider demonstrates good counselling skills		x	x
2	Provider assures client of confidentiality		x
3	Provider asks client about reproductive intentions		x	x
7	Provider treats client with respect/courtesy			x
14	Staff treats client with dignity and respect			x
15	Client participates actively in discussion and selection of method		x	x
17	Client believes the provider will keep her information confidential			x
20	Facility offers privacy for pelvic exam/IUD insertion	x	x
25	Waiting time acceptable	x		x
Additional
21	Facility has mechanisms to make programmatic changes based on client feedback	x