Table I.
Patient and physician perspectives on telemedicine care
| Question posed to patients and/or physicians | Patients, n (%) (N = 548) |
Physicians, n (%) (N = 24) |
Odds ratio | 95% CI | P value |
|---|---|---|---|---|---|
| The MyChart App made it easy to have a video visit | 4.46 | 2.05-9.71 | .001 | ||
| Strongly agree | 365 (67.1) | 7 (30.4) | |||
| Agree | 137 (25.2) | 11 (47.8) | |||
| Disagree | 14 (2.6) | 2 (8.7) | |||
| Strongly disagree | 21 (3.9) | 3 (13.0) | |||
| Unable to answer | 7 (1.3) | 0 | |||
| The video visit picture and audio quality were good | 18.05 | 8.56-38.75 | <.001 | ||
| Strongly agree | 324 (59.2) | 0 (0) | |||
| Agree | 169 (30.9) | 9 (37.5) | |||
| Disagree | 24 (4.4) | 10 (41.7) | |||
| Strongly disagree | 16 (2.9) | 5 (20.8) | |||
| Unable to answer | 14 (2.6) | 0 | |||
| Patient received/I am able to provide the same quality of care during our video visit as an office visit | 48.28 | 19.55-128.40 | <.001 | ||
| Strongly agree | 234 (42.8) | 1 (4.2) | |||
| Agree | 213 (38.9) | 2 (8.3) | |||
| Disagree | 61 (11.2) | 11 (45.8) | |||
| Strongly disagree | 7 (1.3) | 10 (41.7) | |||
| Unable to answer | 32 (5.9) | 0 | |||
| I am interested in using video visits for future appointments | 1.33 | 0.62-2.85 | .47 | ||
| Strongly agree | 223 (40.8) | 8 (33.3) | |||
| Agree | 238 (43.6) | 13 (54.2) | |||
| Disagree | 53 (9.7) | 3 (12.5) | |||
| Strongly disagree | 10 (1.8) | 0 | |||
| Unable to answer | 22 (4.0) | 0 | |||
| My family member or I would be more likely to choose a provider who offered video visits | — | — | — | ||
| Strongly agree | 195 (35.8) | — | |||
| Agree | 233 (42.8) | — | |||
| Disagree | 72 (13.2) | — | |||
| Strongly disagree | 9 (1.7) | — | |||
| Unable to answer | 35 (6.4) | — | |||
| How much time did you save by having a video visit? (includes travel, wait, time off of work) | — | — | — | ||
| Less than 1 hour | 192 (35.0) | — | |||
| 1-2 hours | 267 (48.7) | — | |||
| 2-4 hours | 67 (12.2) | — | |||
| More than 4 hours | 22 (4.0) | — | |||
| My patients appreciated the ability to have a video visit | — | — | — | ||
| Strongly agree | — | 14 (60.9) | |||
| Agree | — | 9 (39.1) | |||
| Disagree | — | 0 | |||
| Strongly disagree | — | 0 | |||
| Unable to answer | — | 0 | |||
| Offering video visits during the pandemic allowed me to feel that I was participating in the overall effort to decrease the need for in-person care | — | — | — | ||
| Strongly agree | — | 18 (78.3) | |||
| Agree | — | 5 (21.7) | |||
| Disagree | — | 0 | |||
| Strongly disagree | — | 0 | |||
| Unable to answer | — | 0 | |||
| Patients were generally understanding of the situation and our effort to conduct care using telemedicine | — | — | — | ||
| Strongly agree | — | 12 (50) | |||
| Agree | — | 12 (50) | |||
| Disagree | — | 0 | |||
| Strongly disagree | — | 0 | |||
| Unable to answer | — | 0 | |||
| I believe that some of my patients' skin cancer, or skin disease, has progressed as a result of avoiding interaction with the medical system during the COVID-19 pandemic | — | — | — | ||
| Strongly agree | — | 5 (21.7) | |||
| Agree | — | 15 (65.2) | |||
| Disagree | — | 2 (8.7) | |||
| Strongly disagree | — | 1 (4.3) | |||
| Unable to answer | — | 0 | |||
| Did you have experience offering teledermatology services before the COVID-19 pandemic? | — | — | — | ||
| Yes, store-and-forward, physician-to-physician (eConsults) | — | 9 (38) | |||
| Yes, live synchronous (video visits) | — | 2 (8) | |||
| Yes, store-and-forward, direct-to-patient | — | 1 (4) | |||
| No | — | 12 (50) |
CI, Confidence interval.