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. 2020 Sep 16;122:270–280. doi: 10.1016/j.jbusres.2020.08.053

Table 5.

Segmentation Analysis: Cluster Analysis Results.

# of Obs Amazon home delivery Amazon pick-up Walmart In-store shopping Walmart home delivery Walmart pick-up
Cluster 1 (Amazon shoppers) 68 72% 10% 0% 4% 6%
Cluster 2 (Brand-agnostic omnichannel shoppers) 152 95% 64% 99% 98% 99%
Cluster 3 (Original format shoppers) 304 68% 2% 100% 14% 10%