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. 2020 Sep 1;22(9):e19898. doi: 10.2196/19898

Table 2.

Summary of implementation using the Behavior Interventions using Technology framework.

Domains Metrices Results Sources
Acceptability

User level TEIa mean score and percentage above the acceptability cutoff (>27) Mean 30.7, 86% moderate-to-high acceptability Patient survey

Organization level Provider attitudes toward the app (1 “Strongly disagree” to 5 “Strongly agree”)
  • Helpful to provide CBTb: mean=4.6

  • My patients would benefit: mean 4.6

  • Improves the quality of care: mean 4.5

  • Better use of resources: mean 4.4

  • Fills in an important need: mean 4.3

Provider survey
Adoption

User level Percentage of participants who downloaded the app n=68/73 (93%) Back-end data

User level Percentage of participants who used WMMc after first log-in n=68 (100%) Back-end data

User level Percentage of participants who completed ≥1 module n=54 (74%) Back-end data
Appropriateness

User level Score on app perceptions (0 “Did not like it” to 5 “Liked it very much”)
  • Appearance: mean 3.6

  • Navigation: mean 3.9

  • Theme: mean 3.7

  • Content: mean 3.3

Patient survey
Feasibility

Organization level Percentage of clinics agreeing to continue making referrals All clinics agreed (100%) Administrative tracking data

Organization level Percentage of clinics making referrals 7/8 (88%) Administrative tracking data

Organization level Final sample out of planned sample n=143/120 (119%) Administrative tracking data

User level Number of technical issues reported or complaints n=0 (0%) Administrative tracking data

User level Participants comments Not enough space to download the app, n=2 (3%) Patient survey

Organization level Providers comments It was easy to refer patients; WMM is something useful that can be integrated in the practice Provider survey
Fidelity

User level Number of days tracking symptoms Mean 30.5 (SD 29.4); median=19; range 2-56 Back-end data

User level Number of participants completing the treatment n=29 (40%) Back-end data
Implementation costs

Organization level App development costs As planned Budgets

Organization level Making WMM publicly available Exceed budget by 7% Budgets
Penetration

Organization level New patients using the app during the referral period and clinic they were referred from
  • Total N=56

  • Clinic 1=7

  • Clinic 2=0

  • Clinic 3=3

  • Clinic 4=6

  • Clinic 5=26

  • Clinic 6=3

  • Clinic 7=6

  • Clinic 8=5

Administrative tracking data; back-end data
Sustainability

Organization level Referrals made 100% of the clinics agreed; 88% kept referring Administrative tracking data

Organization level “I will encourage my patients to use the app after the study is over” 92% agreed or strongly agreed with the item Provider survey

aTEI: Treatment Evaluation Inventory.

bCBT: cognitive behavioral therapy.

cWMM: WebMAP Mobile.