Table 4.

Level of satisfaction of pregnant women visiting public healthcare facilities in Northwest Ethiopia

Satisfaction	Very satisfied (%)	Satisfied (%)	Indifferent (%)	Dissatisfied (%)	Very dissatisfied (%)	Mean	SD
To what extent you agree with the following statements:
The health workers in this facility are very friendly and approachable	6.8	57.2	34.0	2.0	0	3.69	0.626
The health staff are courteous and respectful	4.5	40.8	42.4	11.5	0.9	3.37	0.778
The treatment and/or advice I received from the health worker is optimal	3.5	28.4	49.2	11.6	5.3	3.12	0.874
The provider gives me opportunities to express the concerns I have	2.0	24.4	54.0	17.0	2.6	3.06	0.773
The provider gave me chances to ask him/her questions	1.6	21.4	48.6	23.3	5.2	2.91	0.843
I am well informed on the birth preparedness	0.5	17.6	59.5	21.1	1.3	2.95	0.675
I am informed about breast feeding after birth	–	2.1	56.1	35.0	6.8	2.54	0.654
I am told about how to recognise and proceed in case of vaginal bleeding	5.2	62.9	30.0	1.9	0.1	3.71	0.595
I am told about how to recognise and proceed in case of fever	0.6	28.7	45.0	18.4	7.3	2.97	0.887
I am told about how to recognise and proceed in case of premature uterine contractions	1.0	12.7	62.1	18.9	5.3	2.85	0.739
I am told about how to recognise and proceed in case of severe headache	0.2	24.2	66.4	9.2	–	3.15	0.566
I am told about how to recognise and proceed in case of difficulty in breathing	0.6	12.8	69.4	15.0	2.1	2.95	0.622
Average satisfaction						3.11	0.72
Overall satisfaction
High satisfaction	241 (30.3%)
Moderate satisfaction	302 (38.0%)
Low satisfaction	252 (31.7%)

1=very dissatisfied, 2=dissatisfied, 3=indifferent, 4=satisfied, 5=very satisfied.