Table 2.

Quotes from registered nurses and physicians during phase 2 of the user testing.

Participant	Quote
Physician No. 4	“I’d first see the nurse and tell her to take care of the patients at the top of the list, so that they can get discharged.”
Physician No. 5	“Sometimes there are patients who are still under our responsibility but for whom there is no longer anything urgent because they are just waiting to be discharged; it is not the same as waiting to see the doctor for a diagnosis.”
Registered nurse No. 1	“For some decisions, it's going to depend on how busy the ward is, how many patients there are.”
Registered nurse No. 2	“It depends on the severity of the new patients’ status. If I see that a new arrival has a minor injury, I’ll do a blood test for another patient first because I know that it’ll take a while to get the results.”