Table 4.

Quotes from registered nurses and physicians during phases 3 and 4 of the user testing.

Participant	Quote
Physician No. 2	“There’s a missing step here: the physician might read the lab results but not do anything [because some lab results are still missing]; the ‘R’ [indicating that the lab results are available] disappears from ResUrgences because the results have been accepted and the patient has been seen by the physician, but nothing happens and s/he does not move through to the next step.”
Physician No. 3	“This appears to be quite useful. It would be good to have screens in the [emergency department]. We’ll need access to the computer, as with ResUrgences. Then, I can help out even if I’m not caring for a patient...because sometimes ResUrgences shows you that there are lots of people waiting but that’s not the reason why the [emergency department] is disorganized.”
Physician No. 5	“I’m not sure whether we need to base our actions on that or not, because we use subjective criteria that cannot be taken into account. However, the system has already done a huge amount of work in organizing the patients!”
Registered nurse No. 1	“I think it’s a good idea. I will go see patients at the top of the list in ResUrgences. That will help me to avoid consulting them one by one...”
Registered nurse No. 7	“I’ll place more trust in what I’m told [by my colleagues] than in a tool but this is a good add-on.”