Table 1.

Dimensions to consider when measuring satisfaction [7]

Dimension	Examples
Overall satisfaction with care	•Usefulness •Ease of use •Reliability
Stakeholders	•Providers •Patients •Administrators
Type of care	•Medical specialty (e.g., allergy, cardiology, mental health) •Type of service provided •Ongoing care •Consultation •Triage
Type of system used	•Synchronous visits •Direct to consumer •Facilitated visits •Asynchronous visits •Store and forward •Remote patient monitoring Mobile devices •Web-based
Context in which care is delivered	•Medical office •Patient home •School •Workplace
Methodologies	•In-person •By mail •Web-based •Telephone