Table 2.

Factor analysis, with factor loadings, for EUROPEP

	Component
	1	2	3
1. Making you feel you had time during consultations	0.68
2. Interest in your personal situation	0.77
3. Making it easy for you to tell him or her about your problems	0.75
4. Involving you in decisions about your medical care	0.63
5. Listening to you	0.77
6. Keeping your records and data confidential	0.67
7. Quick relief of your symptoms	0.71
8. Helping you to feel well so that you can perform your normal daily activities	0.74
9. Thoroughness	0.73
10. Physical examination	0.73
11. Offering you services for preventing diseases	0.64
12. Explaining the purpose of tests and treatments	0.68
13. Telling you what you wanted to know about your symptoms and/or illness	0.71
14. Help in dealing with emotional problems related to your health status	0.62
15. Helping you understand the importance of following his or her advice	0.64
16. Knowing what s/he had done or told you during previous contacts		0.83
17. Preparing you for what to expect from a specialist or hospital care		0.80
18. The helpfulness of staff (other than the doctor)		0.51
19. Getting an appointment to suit you			0.63
20. Getting through to the practice on the phone			0.60
21. Introducing you to other doctors in time or arranging a referral to the best hospital, if necessary			0.76
22. Waiting time in the waiting room			0.59
23. Providing quick services for urgent health problems			0.78
Variation %	53.23	5.74	4.64

The Kaiser-Meyer-Olkin measure of sampling adequacy: 0.973

Bartlett’s test of sphericity: χ²: = 42,086.746, p <  0.001