Table 2.

User perspectives on implementing the CHV DST

Theme	Categories	Codes
Variation in use	Users’ experiences	Positive experiences/benefits of using the system
		Negative experiences in using the system
	Limited users’ experiences	Type of facility
		CHV attributes
Barriers to use	Socio-political environment	Infrastructure available
		Health workers’ strike
		Electioneering period
	Attitudes and behaviour	Expectations
		Lack of knowledge and skills-ICT
	Issues related to the system	Network coverage
		Nature of the gadgets
		Nature of the system
Recommendations to improve the system	Suggestions for enhancing usage	Integrate the system with others
		Provide extra motivation for users, including performance based remuneration
		Provide basic ICT skills for users
		Strengthen ICT infrastructure