Table 1.

Baseline characteristics of clinic visits before and after COVID-19.

Characteristic				Pre–COVID-19 (April 1, 2019 to March 3, 2020) (n=36,273)		COVID-19 (March 4-31, 2020) (n=2336)		P value
Press Ganey score (%), mean (SD)
	All visits			92.47 (11.25)		93.43 (10.51)		<.001
	Telemedicine			95.01 (8.65)		94.87 (10.22)		.31
	In-person			92.46 (11.26)		93.02 (10.56)		.004
Age (years)
	Median (IQR)			63 (48-72)		62 (47-72)		—a
	Mean (SD)			59.85 (16.49)		59.08 (16.15)		.03
	Category, n (%)						<.001
		18-25	853 (2.35)		46 (1.97)
		26-39	4827 (13.31)		315 (13.48)
		40-59	9526 (26.26)		713 (30.52)
		60-79	17,911 (49.38)		1089 (46.62)
		≥80	3156 (8.70)		173 (7.41)
Sex, n (%)							.29
	Male			14,444 (39.82)		904 (38.70)
	Female			21,829 (60.18)		1432 (61.30)
Type of visit, n (%)							<.001
	Video			109 (0.30)		511 (21.88)
	Follow-up			18,131 (49.98)		852 (36.47)
	New patient			7606 (20.97)		393 (16.82)
	Established well visit			3204 (8.83)		157 (6.72)
	Consultation			1224 (3.37)		74 (3.17)
	New well visit			1215 (3.35)		77 (3.30)
	Follow-up (complex)			1132 (3.12)		55 (2.35)
	Physical			772 (2.13)		44 (1.88)
	Post-op			390 (1.08)		30 (1.28)
	Other			2490 (6.86)		143 (6.12)
Visit type, n (%)							.15
	New			9816 (27.06)		665 (28.47)
	Existing			26,457 (72.94)		1671 (71.53)
Specialty							<.001
	Internal medicine			7427 (20.47)		626 (26.80)
	Obstetrics/gynecology			3287 (9.06)		206 (8.82)
	Cardiology			3015 (8.31)		163 (7.00)
	Ophthalmology			2863 (7.89)		144 (6.16)
	Otolaryngology			2611 (7.20)		133 (5.69)
	Hematology/oncology			1934 (5.33)		119 (5.09)
	Dermatology			1646 (4.54)		84 (3.60)
	Other			13,491 (37.19)		861 (36.86)

^aNot applicable.