Fig. 3.

Patient Satisfaction survey results for video visits conducted via the MyChart mobile application in March and April 2020 (N = 10,422).

Source: Rx Health (third-party vendor).

Notes: Patients were asked for their input on the following statements. A respondent could choose one out of the following choices: Strongly Agree, Agree, Disagree, Strongly Disagree, Unable to respond.

• 1.
  The MyChart App made it easy to have a video visit.
• 2.
  The video visit picture and audio quality were good.
• 3.
  My family member or I received the same quality of care during our video visit as an office visit.
• 4.
  My family member or I was satisfied with the video visit expectation instructions from the provider or provider's office.
• 5.
  My family member or I am interested in using video visits for future appointments.

Notes: Patients were asked for their answer to the following question. A respondent could choose one out of the following choices: Less than 1-h, 1–2 h, 2–4 h, more than 4-h. Patients who selected an option depicting more than 1-h of time saved (1–2 h, 2–4 h or more than 4-h), are depicted in the ‘Strongly Agree OR Agree’ category in Fig. 3 for simplicity.

• 6.
  How much time did you and/or your family member save by having a video visit? (this includes travel, wait, time off from work).