Table 1.
Characteristics of peer support across 60 urgent or emergent cases representing Rutgers Telephone Peer Support Programs
| All programs (N = 60) | Cop2Cop (n = 15) | Mom2Mom (n = 15) | Vet2Vet (n = 15) | Worker2Worker (n = 15) | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| n | % | n | % | n | % | n | % | n | % | |
| Pattern of engagement (>1 code possible) | ||||||||||
| Single contact | 10 | 17 | 2 | 13 | 1 | 7 | 3 | 20 | 4 | 27 |
| Episodic with follow-up | 22 | 37 | 7 | 47 | 2 | 13 | 8 | 53 | 5 | 33 |
| Ongoing peer support | 28 | 47 | 6 | 40 | 12 | 80 | 4 | 27 | 6 | 40 |
| Crisis relief + other type listed above | 13 | 22 | 5 | 33 | 1 | 7 | 5 | 33 | 2 | 13 |
| Reason for call (>1 code possible) | ||||||||||
| At least one psychosocial issuea | 55 | 92 | 15 | 100 | 14 | 93 | 11 | 73 | 15 | 100 |
| At least one basic needs isssueb | 39 | 65 | 7 | 47 | 15 | 100 | 11 | 73 | 6 | 40 |
| More than one reason for call | 54 | 90 | 12 | 80 | 15 | 100 | 13 | 87 | 14 | 93 |
| Referrals (>1 code possible)c | ||||||||||
| At least one referral | 32 | 53 | 10 | 67 | 14 | 93 | 9 | 60 | 3 | 20 |
| More than one referral | 19 | 32 | 3 | 20 | 11 | 73 | 5 | 33 | 0 | 0 |
| Social support (>1 code possible) | ||||||||||
| Provides connection/checks in | 43 | 72 | 8 | 53 | 14 | 93 | 9 | 60 | 12 | 80 |
| Provides social and emotional support | 43 | 72 | 9 | 60 | 13 | 87 | 11 | 73 | 10 | 67 |
| Problem solving | 18 | 30 | 0 | 0 | 12 | 80 | 3 | 20 | 3 | 20 |
| At least one type of social support | 53 | 88 | 13 | 87 | 15 | 100 | 13 | 87 | 12 | 80 |
| More than one type of social support | 35 | 58 | 4 | 27 | 13 | 87 | 8 | 53 | 10 | 67 |
| Caller activities/benefits (>1 code possible)d | ||||||||||
| Accessed referred services | 13 | 26 | 5 | 38 | 2 | 14 | 6 | 50 | 0 | 0 |
| Implements suggested solutions | 12 | 24 | 4 | 31 | 2 | 14 | 3 | 25 | 3 | 27 |
| Progress on issue | 41 | 82 | 10 | 77 | 13 | 93 | 11 | 92 | 7 | 64 |
| Resolved issue | 14 | 28 | 5 | 38 | 4 | 29 | 4 | 33 | 1 | 9 |
| At least 1 caller activity | 44 | 88 | 12 | 92 | 13 | 93 | 11 | 92 | 8 | 73 |
| More than 1 caller activity | 26 | 52 | 9 | 69 | 7 | 50 | 7 | 58 | 3 | 27 |
aPsychosocial issues include: interpersonal issues, mental health, substance use, workplace issues, and traumatic incidents.
bBasic needs issues include: connection to service, medical issues, housing issues, legal issues, transportation issues, financial issues, and employment issues.
cReferrals include: medical provider, mental health service, case worker, legal service, substance use service, financial service, employment assistance, housing assistance, and transportation assistance.
dCalculated only for cases that had more than one contact and, thus, caller activities and benefits were able to be assessed (n = 50).