Table 2.

The librarians’ general competencies to support research activities

Category	Subcategories	Concepts
General competencies	Communication skills	Verbal communication
		Nonverbal communication
		The skill of using electronic communication tools
		Creating a sense of security in the referring people
	Professional ethics	Reliability, humility, patience
		Feeling worthy
		Strong motivation
		Discipline at work
	Basic abilities	Being interested in this profession
		English mastery
		ICT skills
		Subject mastery
		The ability of reasoning, analysis, and critical thinking
		Being updated

ICT=Information and communication technology