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letter
. 2020 Sep 23;11(1):1815283. doi: 10.1080/20008198.2020.1815283

Table 1.

Psychosocial response model applied to the COVID-19 pandemic.

Needs of the population amid the pandemic Actions required by authorities and experts to mitigate the impact of COVID-19
Sense of safety Immediate actions of public health measures to limit the spread of the infection
Delivery of reliable information for the general population and various groups about the disease
Effective resourcing of required medical equipment
Calming Active communication and constant explanation of the actions needed to contain the spread of the infection to the population
Compassion of authorities towards victims and various groups affected by the pandemic
Sense of self- and collective efficacy Communication of plans on coping with the economic and social effects of the pandemic
Stimulating in everyone the sense that one belongs to a group
Promotion of solidarity and community activities, such as mourning or religious rituals
Connectedness Active implementation of digital services in education, public institutions, and other services to ensure social functioning of different groups
Ensuring the functioning of social services, and adjustment of services to the new models of care for vulnerable groups
Acknowledgement of loss and sadness in the community
Hope Providing perspective and mitigating feelings of powerlessness and discouragement
Communication about progress of treatment and vaccine developments
Symbolic rituals and events to promote resilience
Facilitation of various community, charity, and business initiatives targeted towards a better future