Fig. 3.

Likert scales for patient subjective urgency for canceled personal appointments, reactions to appointment cancelations, and subjective threat assessment of SARS-CoV-2 according to initial phone call notes (A, n = 272). In addition, patient and physician satisfaction with individual telemedical consultations (B, n = 109), and disadvantages of telemedicine compared with face-to-face appointments are shown for patients who accepted telemedicine consultations (C, n = 109). Discrepancies between patients' and physicians' rating of urgency for the appointment are displayed as Sankey diagram (D, n = 109).