Keeping parents focused on foundational principles and evidence-based practices |
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Distractions during telepsychology (e.g., emails/texts, phone calls, other family member intrusions) are greater than for in-person groups
Distracted caregiver may only “half-listen” to the group discussion and unintentionally respond in a way that is off-topic or disruptive
Difficulty supporting family organization of group materials
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Ask caregivers to (a) use a quiet and private room, (b) limit involvement in other activities, (c) focus on group interactions, (d) use a large and stable screen to see all group members, (e) connect with audio and video if possible, (f) use earphones to prevent feedback sounds, (g) turn off their own mirror video to prevent unneeded distractions, (h) mute their speaker unless they talk to the group, and (i) if available, use the Raise Your Hand function to request the right to talk
Clarify and amplify key communications to ensure mutual understanding and keep caregivers focused
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Encouraging parents’ active engagement |
Using open-ended questions, affirmations, reflections, and summaries to encourage caregiver engagement; adapting material to individual caregiver situations
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Challenges with distributing handouts and other materials could lead to less parental engagement in group
Limited ability to respond to non-verbal communication could result in clinicians inadvertently adopting a more prescriptive and less engaging approach
Chat and Q&A functions imply delayed question and answer—and one speaker at a time—further limiting engagement
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Send handouts to caregivers in advance electronically
Use screen sharing/whiteboard to highlight key information, give homework, and facilitate discussion
Scan caregivers for non-verbal responses and call on caregivers based on non-verbal reactions
Ask caregivers’ permission to call on them when they are quiet and then do so once permission is received
Reflect caregiver responses even more frequently to keep families engaged
Divide content into segments and provide introductory content for each specific segment to generate interest/engagement
Ask caregivers to avoid using Chat and Q&A functions
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Providing emotional validation |
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Many body language indicators of active listening and eye contact are challenges to perceive online
Attention to individual group members’ emotions and non-verbal cues requires more effort
Bandwidth problems may reduce opportunities for validation
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Take advantage of the increased ability to identify facial expressions online when using the “Speaker view,” if available
Scan participants’ reactions and emotions as other participants are talking; name and validate reactions as they are noticed
Periodically look at clinician camera to improve perceived eye contact by all members, especially when validating participant emotions
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Eliciting and strengthening change talk |
Affirming parents’ desire, ability, reasons, and need for change (e.g., accepting their child’s diagnosis or treatment)
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Diminished ability for group members to see other family members’ non-verbal affirmations of their efforts
Telepsychology platforms encourage turn-taking more than cross-talk
Diminished affirming vocalizations from other caregivers, because they do not want to “steal” the camera from others
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Consider use of an interactive whiteboard to show a change continuum; ask caregivers to indicate where they see themselves on the “acceptance range”
Pause to summarize caregivers’ narratives, key points, emotion cues, and non-verbal affirmations
Use homework review as an opportunity to affirm caregivers’ efforts
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Building connections among parents |
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Sometimes feels more impersonal for caregivers to connect virtually with others
Fewer informal opportunities for families to connect before and after sessions
Takes more effort to encourage parent–parent connection
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Use the ‘Gallery View’ to see all group members
Restate responses to the group to connect families
Scan, acknowledge, and reflect participants’ reactions to build connections among parents
To reduce disruptions and improve group cohesion, encourage the use of the ‘Raise Your Hand’ function
Offer to keep the online connection open after the session for interested participants to allow follow-up conversations with other group members
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