Fig. 2.

Patient experience survey data. A, Patient satisfaction surveys were sent to all English- and Spanish-speaking patients seen via telehealth between March and May 2020 (n = 123), and 39 responded. Patients indicated their level of agreement on a 5-point Likert scale (see Supplemental Digital Content 1, which displays patient satisfaction survey. This patient satisfaction survey was sent to all English-speaking telehealth patients following their video visits. A Spanish version, translated by certified interpreters, was sent to all Spanish-speaking telehealth patients, http://links.lww.com/PRSGO/B483). B, Standardized patient experience surveys are routinely administered after each appointment at UCSF. Aggregated responses from the UCSF Craniofacial Center before (navy) and after (light blue) the transition to telehealth were collected. The percentage of patients in agreement with each statement is shown. Statistically significant differences on χ² tests are indicated with * (P < 0.05) or ** (P < 0.01).