1	How long have you been customer of DriveNow?	less than 3 months 3–6 months 7–12 months 1–2 years 2–3 years longer than 3 years
2	Are you a customer of another car sharing provider* (besides car2go and DriveNow)? *e.g. Zipcar, Enterprise car club, Hiyacar	yes no
3	How often do you use other car sharing providers (besides car2go and DriveNow)?	more than once a day once a day 4–6 days a week 1–3 days a week every few weeks once a month once every 3 months once every 6 months once a year never
4	How many cars do you currently own / lease in your household?* *Please indicate the sum of the vehicles. Your household includes the people you live with and share your income.	0 1 2 3 4 5 or more
5	Please indicate the brand, model, year and fuel type of the vehicle you currently own / lease (e.g. BMW, 1 Series, 2012, P).	Vehicle 1 brand model year fuel type (D = diesel, P = petrol, E = electric, P = plug-in hybrid)
	Please indicate the brand, model, year and fuel type of the vehicle you currently own / lease (e.g. BMW, 1 Series, 2012, P).	Vehicle 2 brand model year fuel type (D = diesel, P = petrol, E = electric, P = plug-in hybrid)
	Please indicate the brand, model, year and fuel type of the vehicle you currently own / lease (e.g. BMW, 1 Series, 2012, P). Name the vehicle you use the most first.	Vehicle 1 (Vehicle 2) (Vehicle 3) (Vehicle 4) (Vehicle 5) brand model year fuel type (D = diesel, P = petrol, E = electric, P = plug-in hybrid)
6	Estimate how many miles you drive annually, on average, with this vehicle which you currently own / lease.	Vehicle 1
	Estimate how many miles you drive annually, on average, with these vehicles which you currently own / lease. Name the vehicle you use the most first.	Vehicle 1 Vehicle 2
	Estimate how many miles you drive annually, on average, with these vehicles which you currently own / lease. Name the vehicle you use the most first.	Vehicle 1 (Vehicle 2) (Vehicle 3) (Vehicle 4) (Vehicle 5)
7	In the year before you joined DriveNow, how many cars did you own / lease in your household?* *Your household includes the people you live with and share your income.	0 1 2 3 4 5 or more
8	Please indicate the brand, model, year and fuel type of the vehicle you owned / leased before you joined DriveNow (i.e. BMW, 1 Series, 2012, P). Name the vehicle you use the most first.	Vehicle 1 (Vehicle 2) (Vehicle 3) (Vehicle 4) (Vehicle 5) brand model year fuel type (D = diesel, P = petrol, E = electric, P = plug-in hybrid)
	Please indicate the brand, model, year and fuel type of the vehicle you owned / leased before you joined DriveNow (i.e. BMW, 1 Series, 2012, P). Name the vehicle you use the most first.	Vehicle 1 (Vehicle 2) (Vehicle 3) (Vehicle 4) (Vehicle 5) brand model year fuel type (D = diesel, P = petrol, E = electric, P = plug-in hybrid)
	Please indicate the brand, model, year and fuel type of the vehicle you owned / leased before you joined DriveNow (i.e. BMW, 1 Series, 2012, P). Name the vehicle you use the most first.	Vehicle 1 (Vehicle 2) (Vehicle 3) (Vehicle 4) (Vehicle 5) brand model year fuel type (D = diesel, P = petrol, E = electric, P = plug-in hybrid)
9	Estimate how many miles you drove annually, on average, with the vehicle you owned / leased before you joined DriveNow.	Vehicle 1
	Estimate how many miles you drove annually, on average, with the vehicles you owned / leased before you joined DriveNow. Name the vehicle you use the most first.	Vehicle 1 Vehicle 2
	Estimate how many miles you drove annually, on average, with the vehicles you owned / leased before you joined DriveNow. Name the vehicle you use the most first.	Vehicle 1 (Vehicle 2) (Vehicle 3) (Vehicle 4) (Vehicle 5)
10	Did you get rid any vehicle/s due to the additional mobility provided by DriveNow?	No, I have not got rid of a vehicle Yes, definitely because of the availability of DriveNow Yes, partly because of the availability of DriveNow Yes, partly because of the availability of DriveNow and other car sharing services (Zipcar, Uber…) Yes, partly because of the availability of DriveNow and the availability of other sharing systems (bike sharing…) I got rid of a vehicle but NOT because of DriveNow
11	How important was DriveNow to the decision to reduce the number of vehicles in your household?	very important important not so important not important at all
12	Why did you reduce the number of vehicles in your household? (multiple answers possible)	environmental concerns car sharing is sufficient for my needs costs scarce parking space car was broken good public transport infrastructure good cycling infrastructure change of family situation job change change of residence
13	Are you planning to buy a new (or used) vehicle in the next 5 years?	yes no maybe
14	Will this vehicle be an additional vehicle or replace another vehicle in your household?	additional vehicle replacement vehicle
15	Since I've been a member of DriveNow, I drive (based on my total driving distance with cars) in total…	much more than before more than before the same as before less than before much less than before I changed my behaviour, but not because of DriveNow / SHARE NOW
16	To what extent has DriveNow contributed to the reduction of your total miles driven?	very strong strong little not at all
17	How important was DriveNow for the increase in your total miles driven?	very important important not so important not important at all
18	Did you buy a vehicle because of DriveNow? (Please choose the answer that works best)	no I did not buy a vehicle yes, and because of DriveNow yes, but not because of DriveNow
19	Why or how did DriveNow influence you when purchasing an additional vehicle?	I liked the DriveNow vehicle, so I wanted to own one I realised that I need my own car. DriveNow was not enough to fulfill my needs. other reason (please explain):
20	In the following paragraph, we ask you some questions about the way you are using DriveNow. How often do you use other car sharing providers (besides DriveNow)?	more than once a day once a day 4–6 days a week 1–3 days a week every few weeks once a month once every 3 months once every 6 months once a year never
21	How many miles do you drive on average per month with DriveNow vehicles?	1–3 miles 3–10 miles 10–15 miles 15–25 miles more than 25 miles
22	If you use DriveNow, how often do you take passengers with you?	every time sometimes seldom never
23	Why do you use DriveNow? (Multiple choices possible)	driving to a restaurant driving to the airport meeting visit friends / relatives going away for the weekend (outside London) commuting to work commuting to school / university In combination with public transport e.g. driving to the station business journeys shopping (food) shopping (other purchases) driving to medical facilities driving to the gym transporting large items other (please describe):
24	The following questions discuss how DriveNow has changed your mobility behaviour. Please select the most appropriate answer. Since I became a DriveNow customer, I use public transport ….…	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I did not use public transport before and I do not use public transport now I changed my behaviour, but not because of DriveNow
25	Why do you use public transport less frequently? (Choose the reason that works best for your situation)	DriveNow is faster DriveNow is cheaper DriveNow is both faster and cheaper DriveNow makes it easier for me to transport items driving in a DriveNow vehicle feels safer travelling by public transport is often uncomfortable I need mobility at times when there is no public transport public transport is not regular enough the public transport routes do not fit my personal needs I can transport a child other (please explain):
26	Why do you use public transport more often? (Choose the reason that works best)	Public transport is faster Public transport is cheaper Public transport is both faster and cheaper Public transport feels safer DriveNow is not available enough DriveNow does not fit my personal needs other (please explain):
27	Since I have been a customer of DriveNow, I have been using the bus …	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I have not taken the bus before and I do not take the bus now I changed my behaviour, but not because of DriveNow
28	Since I have been a customer of DriveNow, I use the train on inner-city routes (tram, suburban train, underground) …	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I have not taken the train before and I do not take the train now I changed my behaviour, but not because of DriveNow
29	Since I have been a customer of DriveNow, I have been using the train on national routes (National Rail, LNER, Virgin Trains) …	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I have not taken the train before and I do not take the train now I changed my behaviour, but not because of DriveNow
30	Since I have been a customer of DriveNow, I have been using taxis (black cabs) …	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I have not used a taxi before and I do not go by taxi now I changed my behaviour, but not because of DriveNow
31	Since I have been a customer of DriveNow, I have been walking…	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I changed my behaviour, but not because of DriveNow
32	Since I have been a customer of DriveNow, I have been cycling (own bike)…	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I have not cycled before and I do not cycle now I changed my behaviour, but not because of DriveNow
33	Since I have been a customer of DriveNow, I have been using motorcycles / scooters…	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I have not used a motorcycle / scooter before and I do not ride a motorcycle / scooter now I changed my behaviour, but not because of DriveNow
34	Since I have been a customer of DriveNow, I have been using other car clubs (e.g. Uber, Zipcar, Enterprise car club)…	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I have not used other car clubs before and I do not use them now I changed my behaviour, but not because of DriveNow
35	Since Íve been a customer of DriveNow, I have been car pooling*… *(sharing cars/journeys with other people)	much more than before more than before the same as before (DriveNow has no influence) less than before much less than before I have not car pooled before and I do not do this now I changed my behaviour, but not because of DriveNow
36	Since I joined DriveNow, I am overall making …	much more trips than before more trips than before about the same number of trips as before (DriveNow has no impact) less trips than before much less trips than before I have changed my behaviour but not because of DriveNow
37	Are you a customer of a bike sharing provider or are you planning to become one? (Mobike, Lime, Ofo etc.)	yes, I joined a bike sharing provider yes, I am planning to join a bike sharing provider have not decided yet/I am still undecided no, I am not a customer and not planning to be one
38	Since you started using DriveNow, have you taken trips with public transport and DriveNow (in combination), which you would have done with a car before?	yes no n/a
39	In the following, we will ask you some hypothetical questions. Please select the answer that is most likely to apply to your situation … If car sharing providers (including DriveNow and all other operators) suddenly disappeared in London, I would within 12 months …	definitely buy a car probably buy a car probably not buy a car definitely not buy a car
40	How many cars would you need to buy in your household?	0 1 2 3 4
41	If only DriveNow disappeared from London, in the next 12 months I would …	definitely buy a car probably buy a car probably not buy a car definitely not buy a car
42	Have you moved house or changed where you work since you joined DriveNow?	no yes, Íve moved house yes, Íve changed my work place yes, Íve moved house and changed work place
43	What would you say has had the greatest impact on the change of your driving behaviour. The availability of DriveNow or the change of where you live/work?	Primarily DriveNow To a certain extent more because of DriveNow than my change of residence/workplace both equally Primarily because of moving house/changing where I work my driving behaviour hasn't changed
44	In the last part of the questionnaire, we have some questions that help us clasify the results of the study. Please specify your gender.	male female would prefer not to say
45	Please specify your year of birth	1928–2001
46	What is your highest level of education?	less than a high school diploma high school diploma or equivalent bachelor's degree (e.g. BA, BS) master's degree (e.g. MA, MS, MEd) doctorate (e.g. PhD, EdD) other (please specify)
47	Specify the number of members in your household (including yourself) who can be identified within the different age groups.	0–5 years 0–1 − 2–3 − 4 - more than 4 6–18 years 0–1 − 2–3 − 4 - more than 4 19–65 years 0–1 − 2–3 − 4 - more than 4 65 and older 0–1 − 2–3 − 4 -more than 4
48	What type of building do you currently live in?	detached house semi-detached house apartment building with less than 10 people apartment building with 10 – 100 people apartment building with more than 100 people other (please describe)
49	Which year did you start living in London?	I am not living in London 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 prior to 2009
50	What is the approximate gross income of your household? Your household includes the people you live with and share your income.	less than £14,999 £15,000 - £24,999 £25,000 - £34,999 £35,000 - £49,999 £50,000 - £74,999 £75,000 - £99,999 £100,000 - £149,999 £150,000 - £199,999 more than £200,000
51	What is your post code?