Table 4.

Process measures and self-reported influenza vaccinations for interactive voice response call recipients.

Action	Call recipients, n (%)
Randomized	14,999
Call attempteda	14,984 (100)
Target reached (inbound and outbound calls)	7599 (50.7)
Responded to “Have you received a flu vaccination on or after August 1, 2015?”	5513 (36.8)
Reported receiving a flu vaccination	575 (3.8)
Responded to “Do you plan to get a flu vaccination this flu season?”	3613 (24.1)
Reported that they planned to get a flu vaccination	1415 (9.4)

^a15 patients had invalid/blank phone numbers, or the patient was on a “Do Not Call” list, by the time we placed the calls.