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. 2020 Sep 28;22(9):e15916. doi: 10.2196/15916

Table 3.

Representational data quality issues.

Issues Dimension Citations
The five-point scale used for measuring physician quality did not have the finer granularity needed to highlight the minor differences in physician quality. Interpretability [30,31]
The positioning of positive reviews and rating data on the first few pages greatly impacted patient perceptions. Representational consistency [25]
Every physician-rating website used different underlying scales to measure the effectiveness of the physicians. Therefore, interpreting results across different physicians can be difficult. Interpretability [32]