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. 2020 Sep 28;22(9):e18737. doi: 10.2196/18737

Table 3.

Spearman correlation analysis of all variables (significance level=.05), r.

Variable Physician title Hospital ranking level Timely response rate Satisfaction with service outcome Satisfaction with service attitude Thank-you letters Patients’ rating Trust propensity Reference group Advice
effectiveness
Physician title (P<.001) 1 0.040 -0.006 0.012 0.012 0.005 0.004 0.065 0.004 0.016
Hospital ranking level (P<.001) 0.040 1 -0.036 0.018 0.018 0.093 0.012 0.063 0.009 0.020
Timely response rate (P<.001) –0.006 –0.036 1 0.089 0.089 0.087 0.056 0.593 0.026 0.023
Satisfaction with service outcome (P=.78) 0.012 0.018 0.089 1 1.000 0.548 0.387 0.048 0.017 0.032
Satisfaction with service attitude (P=.14) 0.012 0.018 0.089 0.089 1 0.548 0.387 0.163 0.018 0.032
Thank-you letters (P=.36) 0.005 0.093 0.087 0.548 0.548 1 0.968 0.029 0.032 0.014
Patients’ rating (P=.74) 0.004 0.012 0.056 0.387 0.387 0.968 1 0.065 0.046 0.163
Trust propensity (P=.48) 0.065 0.063 0.593 0.048 0.163 0.029 0.065 1 0.034 1.000
Reference group (P=.04) .004 0.009 0.026 0.017 0.018 0.032 0.046 0.034 1 0.008
Advice effectiveness (P=.74) 0.016 0.020 0.023 0.032 0.032 0.014 0.163 1.000 0.008 1