Table 3.
Spearman correlation analysis of all variables (significance level=.05), r.
Variable | Physician title | Hospital ranking level | Timely response rate | Satisfaction with service outcome | Satisfaction with service attitude | Thank-you letters | Patients’ rating | Trust propensity | Reference group | Advice effectiveness |
Physician title (P<.001) | 1 | 0.040 | -0.006 | 0.012 | 0.012 | 0.005 | 0.004 | 0.065 | 0.004 | 0.016 |
Hospital ranking level (P<.001) | 0.040 | 1 | -0.036 | 0.018 | 0.018 | 0.093 | 0.012 | 0.063 | 0.009 | 0.020 |
Timely response rate (P<.001) | –0.006 | –0.036 | 1 | 0.089 | 0.089 | 0.087 | 0.056 | 0.593 | 0.026 | 0.023 |
Satisfaction with service outcome (P=.78) | 0.012 | 0.018 | 0.089 | 1 | 1.000 | 0.548 | 0.387 | 0.048 | 0.017 | 0.032 |
Satisfaction with service attitude (P=.14) | 0.012 | 0.018 | 0.089 | 0.089 | 1 | 0.548 | 0.387 | 0.163 | 0.018 | 0.032 |
Thank-you letters (P=.36) | 0.005 | 0.093 | 0.087 | 0.548 | 0.548 | 1 | 0.968 | 0.029 | 0.032 | 0.014 |
Patients’ rating (P=.74) | 0.004 | 0.012 | 0.056 | 0.387 | 0.387 | 0.968 | 1 | 0.065 | 0.046 | 0.163 |
Trust propensity (P=.48) | 0.065 | 0.063 | 0.593 | 0.048 | 0.163 | 0.029 | 0.065 | 1 | 0.034 | 1.000 |
Reference group (P=.04) | .004 | 0.009 | 0.026 | 0.017 | 0.018 | 0.032 | 0.046 | 0.034 | 1 | 0.008 |
Advice effectiveness (P=.74) | 0.016 | 0.020 | 0.023 | 0.032 | 0.032 | 0.014 | 0.163 | 1.000 | 0.008 | 1 |