Table 1.
Client satisfaction survey results.
| Questions | Number of survey responses, n | Strongly disagree, n (%) | Disagree, n (%) | Neutral, n (%) | Agree, n (%) | Strongly agree, n (%) |
| Q1. I am satisfied with the length of time I had to wait between my referral and the Telepsychiatry appointment. | 269 | 5 (1.9) | 27 (10.0) | 40 (14.9) | 107 (39.8) | 90 (33.5) |
| Q2. It was easy to book my Telepsychiatry appointment. | 267 | 3 (1.1) | 11 (4.1) | 26 (9.7) | 116 (43.4) | 111 (41.6) |
| Q3. During my Telepsychiatry appointment, I was able to see the psychiatrist clearly. | 270 | 6 (2.2) | 1 (0.4) | 12 (4.4) | 79 (29.3) | 172 (63.7) |
| Q4. During my Telepsychiatry appointment, I was able to hear the psychiatrist clearly. | 271 | 3 (1.1) | 4 (1.5) | 13 (4.8) | 81 (29.9) | 170 (62.7) |
| Q5. I am confident that the psychiatrist and my health care providers are working as a team. | 270 | 4 (1.5) | 1 (0.4) | 17 (6.3) | 100 (37.0) | 148 (54.8) |
| Q6. I feel that there was an adequate amount of time allotted for the Telepsychiatry appointment. | 270 | 5 (1.9) | 8 (3.0) | 14 (5.2) | 97 (35.9) | 146 (54.1) |
| Q7. I felt comfortable during my Telepsychiatry appointment. | 270 | 5 (1.9) | 5 (1.9) | 45 (16.7) | 96 (35.6) | 119 (44.1) |
| Q8. I believe Telepsychiatry is just as effective as an in-person psychiatry appointment. | 269 | 11 (4.1) | 20 (7.4) | 55 (20.4) | 86 (32.0) | 97 (36.1) |
| Q9. I was able to get an appointment through Telepsychiatry sooner than an in-person psychiatry appointment. | 257 | 7 (2.7) | 10 (3.9) | 51 (19.8) | 84 (32.7) | 105 (40.9) |
| Q10. I felt that confidentiality was protected throughout my Telepsychiatry appointment. | 268 | 4 (1.50) | 2 (0.7) | 10 (3.7) | 107 (39.9) | 145 (54.1) |
| Q11. The psychiatrist understood my concerns. | 266 | 6 (2.3) | 1 (0.4) | 18 (6.8) | 102 (38.3) | 139 (52.3) |
| Q12. The psychiatrist treated me with courtesy and respect. | 269 | 4 (1.5) | 1 (0.4) | 4 (1.5) | 62 (23.0) | 198 (73.6) |
| Q13. The psychiatrist explained my diagnosis in a way that I could understand. | 259 | 4 (1.5) | 2 (0.8) | 31 (12.0) | 87 (33.6) | 135 (52.1) |
| Q14. The psychiatrist involved me in decisions about my treatment plan. | 260 | 3 (1.2) | 1 (0.4) | 33 (12.7) | 100 (38.5) | 123 (47.3) |
| Q15. The psychiatrist explained the benefits and risks of any medications he/she recommended. | 254 | 2 (0.8) | 11 (4.3) | 48 (18.9) | 81 (31.9) | 112 (44.1) |
| Q16. I am confident that I will be able to follow the psychiatrist’s recommendations. | 264 | 4 (1.5) | 5 (1.9) | 43 (16.3) | 93 (35.2) | 119 (45.1) |
| Q17. I understand what to do if I have a mental health emergency following this appointment. | 265 | 4 (1.5) | 14 (5.3) | 32 (12.1) | 98 (37.0) | 117 (44.2) |
| Q18. The physical location of my Telepsychiatry appointment was convenient for me to get to. | 269 | 4 (1.5) | 5 (1.9) | 11 (4.1) | 90 (33.5) | 159 (59.1) |
| Q19. I experienced a significant improvement in my mental health while I was waiting for my Telepsychiatry appointment. | 260 | 54 (20.8) | 71 (27.3) | 79 (30.4) | 27 (10.4) | 29 (11.2) |
| Q20. I experienced a significant decline in my mental health while I was waiting for my Telepsychiatry appointment. | 253 | 40 (15.8) | 54 (21.3) | 108 (42.7) | 31 (12.3) | 20 (7.9) |
| Q21. Overall, I am satisfied with the Telepsychiatry appointment. | 266 | 5 (1.9) | 1 (0.4) | 18 (6.8) | 88 (33.1) | 154 (57.9) |