AMI	Acute Myocardial Infarction
BPM	Business Process Management
CIT	Critical Incident Technique
CJ	Customer journey
CJM	Customer Journey Mapping
CORFO	Chilean National Development Agency
CX	Customer experience
EHR	Electronic health Record
EMR	Electronic medical records
EPR	Electronic Patient Records
ER	Emergency Room
HCAHPS	Hospital Consumer Assessment of Healthcare Providers & Systems
KPI	Key Performance Indicators
PM	Process mining
SESE	Single-Entry Single-Exit
SIT	Sequential Incident Technique
STA	Service Transaction Analysis