Table 2.

Barriers and facilitators of giving advice in the pharmacy raised during interviews.

Pharmacists n = 22 (%)
Barriers
Lack of time or staff	17 (77)
Language barrier	13 (59)
No access to the medical record	9 (41)
Not recognised or funded by health authorities	5 (23)
No possibilities to prescribe medication	5 (23)
Outside the scope of expertise of pharmacists	3 (14)
Waiting time is unpredictable for service users	2 (9)
Some service users prefer information from doctors	2 (9)
Facilitators
Pharmacists are confident and trained in giving advice	22 (100)
No appointment needed	17 (77)
Long opening hours	14 (64)
Ease of access	13 (59)
Multiple languages spoken by the staff	12 (55)
Financial incentive to give additional advice	10 (45)
Availability and use of a consultation room	9 (41)
Close contact with the service users	8 (36)
Flexible time for consultation (no time limit)	6 (27)
Counter assistants and sufficient staff	5 (23)
Local presence/community-based	2 (9)
Possibility to give advice on the phone	2 (9)