Table 1.

Patients’ experience of Babylon GP at Hand compared with matched respondents from the national GP Patient Survey (summary data). GP: general practitioner.

Question	Response option	GPPSa respondentsb		BGPaHc respondents
		n (%)	N	n (%)	N
Overall, how would you describe your experience of making an appointment?	Very good	258 (23.39)	1103	717 (65.48)	1095
Overall experience	Very good	402 (34.69)	1159	682 (58.19)	1172
Thinking about the reason for your last general practice appointment, were your needs met?	Yes, definitely	622 (55.83)	1114	663 (63.69)	1041
At your last appointment, how good was the doctor at giving you enough timed	Very good	361 (40.7)	887	546 (61.8)	884
At your last appointment, how good was the doctor at listening to youd	Very good	395 (44.6)	885	571 (64.6)	884
At your last appointment, how good was the doctor at treating you with care and concernd	Very good	385 (43.7)	882	553 (62.8)	880
During your last general practice appointment, did you have confidence and trust in the health care professional you saw or spoke to?d	Yes, definitely	507 (57.2)	886	638 (71.9)	887

^aGPPS: General Practitioner Patient Survey.

^bPropensity matched sample of patients from the GP Patient Survey [13] who were resident in London and had similar characteristics to respondents in the BGPaH survey. Matching variables used data available in both surveys, including age, gender, ethnicity, religion, sexuality, work status, whether there were children in the household, whether the respondent was a carer, and whether the respondent had a limiting long-term illness.

^cBGPaH: Babylon GP at Hand.

^dResponses from patients who had a consultation with a general practitioner.