Table 3.
Satisfaction Results.
| Article | Patient satisfaction | Provider satisfaction |
|---|---|---|
| Ambrosini et al. (2020) | Most patients had high level of satisfaction - (M = 4.7/5). | |
| Dobrussin et al. (2020) | Overall, patients were highly satisfied (greater than 80%) with their telehealth visits. | High level of satisfaction (greater than 90%) with telehealth services among providers |
| Fieux et al. (2020) | Overall satisfaction was 87%. | |
| Gilbert et al. (2020) | Satisfaction scores were high for phone and virtual consultations (90 and 85%, respectively) | Clinicians rated virtual consultation as 78/100 for clinicians |
| Holcomb et al. (2020) | 99% participants rated their visit “good” or “very good | |
| Holtz et al. (2020) | People were overall satisfied with their telemedicine experience(s), (mean = 1.67, SD = 0.61). [lower score represents higher satisfaction] | |
| itamura et al. (2020) | inpatient visit satisfaction survey – 93% virtual visit satisfaction survey – 74% |
|
| Kanc et al. (2020) | Almost all had positive comments about telemedicine appointment and 72% would consider after Covid-19 | |
| Layfield et al. (2020) | Satisfaction score with telehealth (6.29/7), [higher score represents higher satisfaction] Average score across all questions was 6.01 on a scale from 1 to 7, where 7 indicated the highest level of patient agreement. |
|
| Li et al. (2020) | Overall experience of the video consultation, all of the patients were ‘‘satisfied’’ or ‘‘highly satisfied’’ with the video calls | |
| Liu et al. (2020) | 98.1% (n = 966) of respondents were satisfied (rated as 4 stars or above/5 star) with the service they received. | |
| Mann et al. (2020) | Satisfaction score was 4.73/5 | |
| Mostafa et al. (2020) | Overall satisfaction with telemedicine encounter was rated as agree and strongly agree – 96.7%; telemedicine was as satisfactory as in-person – 77.4% | |
| Rametta et al. (2020) | Caregivers indicated an interest in telemedicine as part of future care for 86% of encounters | Overall provider satisfaction with telemedicine in 93% of the encounters; 60% were very satisfied; 89% would use telemedicine components for follow-up |
| Shenoy et al. (2020) | Overall median satisfaction was 9 (IQR 8–1) on the Numeric Rating Scale. | |
| Smrki et al. (2020) | Mean satisfaction with telephone consultation was higher than face-to-face consultation (rating 8.99/10 vs. 8.35/10, respectively). | |
| Svider et al. (2020) | 82.0% noted feeling some level of satisfaction ranging from absolutely satisfied to satisfied, while 18.0% reported dissatisfaction or total failure. Telemedicine satisfaction levels did not differ by region (MW, NE, S, W satisfaction at 86.2%, 84.1%, 78.8, 76.0%, respectively, p = 0.73). |
|
| Tenforde et al. (2020) | Patient rated telemedicine visit as excellent or very good across measures (91.6–95%) | 92.3% of physicians reported excellent or very good overall satisfaction |