Table 2.

Document frequency of names of family members.

Word	Frequency (n=883), n (%)	Quote
Mother (mum)	308 (35)	“My mother is highly suspected with COVID-19. She could not even get up right now...She has been running a fever for more than ten days...”
Father (dad)	255 (29)	“I am the son of the patient. My father has been infected with pneumonia. And the lung lesions are quite serious. I have reported to the neighborhood committee for many days, but they have not arranged hospital bed for us...”
Elder at home	209 (24)	“The elder at home have been diagnosed with the pneumonia...Please contact his daughter as the elder at home do not use the Internet.”
Grandma	88 (10)	“Now my grandma is already in incontinence, but the neighborhood committee still asks us to wait.”
Parents	80 (9)	“My parents are both confirmed and in dangerous condition. But we haven’t received hospitalization notification. Please save my parents.”
Grandpa	62 (7)	“The patient is my grandpa, who is in dangerous condition. He has emphysema and threatening myocardial infarction.”
Aunt	57 (6)	“The aunt is currently in recurring fever. We are all in desperation.”
Uncle	52 (6)	“My uncle’s condition is worsening in self-quarantine, with eating and breath difficulties.”