Table 3.
The importance and observance rate of the patient's bill of rights and its dimensions from the viewpoints of all participants
| Patient's Bill of Rights |
Importance Rate | Observance Rate | ||||||
|---|---|---|---|---|---|---|---|---|
|
Patients
(mean & standard deviation) |
Personnel
(mean & standard deviation) |
Test
Statistic |
P |
Patients
(mean & standard deviation) |
Personnel
(mean & standard deviation) |
Test
Statistic |
P | |
| Total Score | 3.56±0.44 | 3.47±0.42 | - 2.52 | 0.01 | 2.91±0.74 | 3.02±0.57 | - 1.3 | 0.19 |
|
Receiving
Optimal Healthcare Services |
3.65±0.42 | 3.61±0.37 | - 1.93 | 0.05 | 3.11±0.72 | 3.09±0.59 | - 0.99 | 0.33 |
|
Information
Provision |
3.52±0.61 | 3.39±0.57 | - 3.08 | 0.002 | 2.81±0.98 | 2.92±0.75 | - 0.45 | 0.65 |
|
Free Decision-
Making |
3.33±0.84 | 3.25±0.81 | - 1.46 | 0.14 | 2.68±1.21 | 2.73±1 | - 0.33 | 0.82 |
|
Privacy &
Confidentiality |
3.65±0.62 | 3.39±0.63 | - 5.58 | < 0.001 | 3.21±0.79 | 3.19±0.73 | - 0.66 | 0.51 |
|
Access to a
Complaints Handling System |
3.44±0.85 | 3.39±0.7 | - 2.07 | 0.04 | 2.37±1.19 | 3.01±0.83 | - 5.52 | <0.001 |
| Mann-Whitney U | ||||||||