Table 4.
The importance and observance rate of ethical case law of the patient's bill of rights in dimension receiving optional healthcare service from the perspectives of patients and health care personnel
| Case Laws of Patient's Bill of Rights |
Importance Rate | Observance Rate | |||||
|---|---|---|---|---|---|---|---|
| Patients | Personnel | P | Patients | Personnel | P | ||
| Receiving optimal healthcare services | Respecting patients and being kind to them |
3.81±0.52 | 3.81±0.42 | 0.40 | 3.07±1.03 | 3.32±0.59 | 0.14 |
| Respecting the patients’ beliefs and religious and cultural values |
3.36± 1.02 | 3.62±0.53 | 0.11 | 3.02±0.99 | 3.32±.64 | 0.005 | |
| Being honest with patients |
3.62±0.75 | 3.5±0.75 | 0.004 | 2.95±1.06 | 3.14±.73 | 0.28 | |
| Non- discrimination among patients for healthcare services |
3.48±1.0 | 3.69±0.7 | 0.05 | 2.75±1.22 | 3.19±0.84 | 0.001 | |
| The skills of the healthcare team |
3.69±0.76 | 3.82±0.4 | 0.3 | 3.05±0.93 | 3.26±0.77 | 0.03 | |
| Paying attention to health, therapeutic and emotional benefits of the patients when providing services |
3.66±0.68 | 3.53±0.7 | 0.01 | 2.98±1.03 | 3.18±0.73 | 0.15 | |
| Providing well- being facilities |
3.58±0.79 | 3.44±0.66 | 0.001 | 2.57±1.28 | 2.67±1.01 | 0.84 | |
| Respecting patients’ time and providing fast services |
3.7±0.67 | 3.49±0.64 | 0.001 | 2.62±1.28 | 2.96±0.96 | 0.02 | |
| Paying attention to the needs of dying patients and their families |
3.6±0.78 | 3.67±0.64 | 0.54 | 2.61±1.25 | 3.11±0.81 | 0.001 | |