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. 2020 Jun 2;13:5. doi: 10.18502/jmehm.v13i5.4070

Table 5.

The importance and observance rate of other dimensions ethical case law of the patient's bill of rights from the perspectives of patients and health care personnel

Case Laws of Patient's Bill of
Right
Importance Rate Observance Rate
Patients Personnel P Patients Personnel P
Information provision Providing information
about treatment costs
and insurance codes
3.57±0.76 3.3±0.76 0.001 2.77±1.18 2.92±0.86 0.76
Introduction of medical
personnel to patients
3.36±0.89 3.47±0.7 0.42 2.63±1.24 3.15±0.9 0.001
Providing adequate
information about
diagnostic methods and
therapeutic measures
3.55±0.77 3.53±0.69 0.38 2.71±1.18 2.96±0.88 0.10
Providing information
about how to access the
doctor
3.52±0.84 3.41±0.67 0.00 2.47±1.3 2.96±0.92 0.001
Free decision
making and
selection
Freedom in selecting
physicians
3.51±0.84 3.29±0.91 0.002 2.51±1.36 2.6±1.18 0.88
The right to accept or
reject treatments or
therapeutic offers
3.17±1.12 3.26±0.97 0.82 2.65±1.21 2.94±1.02 0.02
Privacy and
confidentiality
Privacy during
treatment and
confidentiality
3.63±0.83 3.75±0.55 0.25 3.11±0.97 3.35±0.81 0.001
The right to having
visitors
3.54±0.8 3.04±0.96 0.001 2.92±1.16 3.09±0.94 0.31
Access to an effective
complaints handling
system
Patients’ right to
complain
3.35±0.98 3.38±094 0.71 2.4±1.32 3.24±0.84 0.001
How to handle patients’
complaints
3.36±1.06 3.39±0.18 0.22 2.18±1.33 3.13±0.99 0.001
Compensation for
medical errors
3.66±0.84 3.53±0.75 0.001 2.05±1.5 2.88±1.07 0.001